Solstice BioSpa Guest Automation System
Wix Bookings, automation, SMS reminders, CRM segmentation, email marketing, and Tidio AI chat setup for a smooth launch and a reliable guest journey.
Hi Sherry,
Thank you for reaching out and for the clarity in your message. With your grand opening for Solstice BioSpa locked in for July 4th, 2026, we have a tight 12-day window to map out, build, and test this system.
To ensure your operations run seamlessly from the moment you open your doors, I have put together a clean, all-in fixed fee proposal. This covers the entire guest journey architecture, rigorous quality assurance (QA) testing, and a comprehensive handoff to your team.
The Investment
This is a comprehensive, all-inclusive flat rate. It covers all development, integration testing, and handoff support. No hourly billing or hidden fees.
What Is Included
Every deliverable outlined in your project brief is covered under this fixed fee, organized into a seamless operational ecosystem.
Wix Bookings & Calendar Architecture
- Full setup of all spa services, durations, pricing, and custom descriptions.
- Configuration of staff profiles, shift calendars, and real-time availability sync.
- Integration of secure online payment gateways for upfront bookings or deposits.
- Time-zone alignment and automated booking confirmation mechanics.
The Guest Journey Automation Lifecycle
- Touchpoint 1 (Instant): Branded booking confirmation email.
- Touchpoint 2 (24 Hours Prior): Automated reminder email to minimize no-shows.
- Touchpoint 3 (Day 1 Post-Visit): Thank-you email + direct Google Review generation link.
- Touchpoint 4 (Day 7 Post-Visit): Automated rebooking incentive/offer email.
- Touchpoint 5 (Day 60 Inactivity): Win-back reactivation sequence for lapsed guests.
Omnisend SMS Integration
- Configuration of the Omnisend API text layer.
- 24-Hour Reminder: SMS notification to capture immediate attention.
- Day-of Reminder: Text alert with location details/arrival instructions.
Lead Capture & CRM Segmentation
- Design and implementation of an exit-intent pop-up tailored to premium spa guests.
- Lead capture form integration syncing directly with your Wix CRM.
- Automated CRM tagging segmented by service type, such as Massage, Hydrotherapy, and Facial, for highly targeted future marketing.
Email Marketing Foundations
- Custom design of a 3-email automated Welcome Series for new subscribers.
- A clean, reusable, responsive Monthly Newsletter template matching Solstice BioSpa's premium branding.
Tidio AI Chat Widget Implementation
- Live widget installation and custom styling to match your site's aesthetic.
- Pre-loading and training the AI chat layer with your provided FAQ data to handle guest inquiries 24/7.
10-12 Day Launch Sprint
Because your launch is right around the corner, we will compress the standard 2-3 week timeline into a hyper-focused sprint to ensure everything is live and stable before July 4th.
Core Engine Setup
Wix Bookings, staff rosters, service pricing, and payment processing configurations.
Automation & Integration Layer
Building the Wix Email sequences, setting up Omnisend SMS flows, formatting CRM tags, and loading the Tidio AI FAQ engine.
End-to-End QA Testing
Running live test bookings, verifying payment states, validating SMS/Email delivery timing, and checking database form handoffs.
Live Handoff & Training
A recorded video walkthrough or live session with you and your staff so you know exactly how to manage schedules, view customer tags, and track automations.
Why This Setup Wins
As a specialist deeply versed in custom Wix infrastructure, Velo coding logic, and streamlined database flows, my focus isn't just on making things look good - it's on making them operationally bulletproof.
I specialize in building custom business logic tools and structuring automated client workflows that remove friction for premium service businesses. I will ensure your data flows smoothly between bookings, forms, and CRM tags without manual bottlenecking.
I'll send over a couple of specific examples of high-end service and booking automations I've built in our main chat thread so you can see the guest journey in action.
Guest Journey Focus
Post-Launch Support & Guidance
As part of my service, I also include 7 days of post-service support and a step-by-step Loom video walkthrough for your guidance, so you and your team can confidently manage bookings, staff schedules, automations, CRM tags, and future updates after handoff.
If this scope and the all-in price look good to you, let me know and I will draft the formal agreement so we can secure the timeline and start syncing your assets immediately.
Muhammad Muntaha